Service Policy

Service Policy

Last updated: March 18, 2025

1. Service Overview

Devinsidercode CORP provides high-tech information solutions for healthcare institutions, retail businesses, and the corporate sector. Our services include software development, data management, system integration, cybersecurity, AI solutions, and technical support.

2. Service Level Agreements

Our Service Level Agreements (SLAs) define the level of service you can expect from us. These agreements cover aspects such as system availability, response times, and resolution times for different types of issues.

We categorize issues into three priority levels:

• Critical: System is down or unusable. Response time: 1 hour. Resolution time: 4 hours.
• High: Major functionality is impacted. Response time: 4 hours. Resolution time: 8 hours.
• Normal: Minor issues that don't impact core functionality. Response time: 24 hours. Resolution time: 48 hours.

3. Support Services

We provide the following support services to our clients:

• 24/7 technical support for critical issues
• Regular maintenance and updates
• Training and documentation
• Consultancy services
• Data backup and recovery

4. Client Responsibilities

To ensure optimal service delivery, clients are expected to:

• Provide accurate and complete information
• Maintain the confidentiality of account credentials
• Report issues promptly and accurately
• Cooperate with our support team during troubleshooting
• Ensure that their systems meet the minimum requirements for our services

5. Service Modifications

We reserve the right to modify our services to improve functionality and quality. We will notify clients of significant changes that may affect their use of our services. For major changes, we will provide at least 30 days' notice.

6. Service Termination

Either party may terminate the service agreement with written notice as specified in the contract. Upon termination, we will assist with the transition to another service provider if requested, subject to additional fees.

7. Contact Us

If you have questions or concerns about our Service Policy, please contact us at: