Service Policy

Service Policy

Last updated: July 1, 2025

1. Service Overview

Devinsidercode CORP provides high-tech information solutions for healthcare institutions, retail businesses, and the corporate sector. Our services include software development, data management, system integration, cybersecurity, AI solutions, and technical support.

By using our services, clients may receive service-related communications, such as updates and operational alerts, via SMS or email. However, such communications are optional and require separate user consent through an explicit opt-in process. Users can manage their preferences at any time.

2. Service Level Agreements

Our Service Level Agreements (SLAs) define the level of service you can expect from us. These agreements cover aspects such as system availability, response times, and resolution times for different types of issues.

Acceptance of service-level guarantees is not dependent on SMS or email subscriptions. However, timely delivery of important updates may be affected if clients choose to opt out of communications.

We categorize issues into three priority levels:

• Critical: System is down or unusable. Response time: 1 hour. Resolution time: 4 hours.
• High: Major functionality is impacted. Response time: 4 hours. Resolution time: 8 hours.
• Normal: Minor issues that don't impact core functionality. Response time: 24 hours. Resolution time: 48 hours.

3. Support Services

We provide the following support services to our clients:

• 24/7 technical support for critical issues
• Regular maintenance and updates
• Training and documentation
• Consultancy services
• Data backup and recovery

4. Client Responsibilities

To ensure optimal service delivery, clients are expected to:

• Provide accurate and complete information
• Maintain the confidentiality of account credentials
• Report issues promptly and accurately
• Cooperate with our support team during troubleshooting
• Ensure that their systems meet the minimum requirements for our services

5. Service Modifications

We reserve the right to modify our services to improve functionality and quality. We will notify clients of significant changes that may affect their use of our services. For major changes, we will provide at least 30 days' notice.

6. Service Termination

Either party may terminate the service agreement with written notice as specified in the contract. Upon termination, we will assist with the transition to another service provider if requested, subject to additional fees.

Clients may opt out of receiving SMS or email notifications at any time by replying STOP to the same number or using the unsubscribe link in email messages. Please note that opting out may limit your access to essential service communications.

7. SMS and Email Communications Compliance

Clients may opt in to receive automated service-related messages via SMS and/or email, including but not limited to security alerts, system updates, invoice reminders, account activity notifications, and operational announcements. This consent is collected through an explicit opt-in process, such as an unchecked checkbox during registration or by texting a keyword to our phone number. SMS messaging is not required to use our services and is entirely optional.

Message and data rates may apply depending on your carrier plan. Message frequency varies based on account activity and service usage.

Clients may opt out of SMS communications at any time by replying with the word STOP to the sending number. To re-subscribe, reply START. For email communications, clients can unsubscribe using the link included in each message.

Please note: While opting out will not limit access to core platform features, it may reduce your ability to receive time-sensitive alerts or updates. We encourage clients to maintain at least one active communication channel for optimal service awareness.

Devinsidercode CORP is not responsible for delayed or undelivered messages due to carrier issues, mobile device settings, or force majeure events. Clients are advised to ensure that their contact information is kept up-to-date to avoid service disruptions.

8. Legal Disclaimers and Limitation of Liability

While we strive to maintain uninterrupted services, Devinsidercode CORP is not liable for delays or interruptions caused by factors beyond our control (e.g., force majeure, third-party infrastructure issues). To the maximum extent permitted by applicable law, our total liability will not exceed the amount paid by the client in the last 12 months preceding the incident.

8. Contact Us

If you have questions or concerns about our Service Policy, please contact us at: