Service Policy

Service Policy

Last updated: July 1, 2025

1. Service Overview

Devinsidercode CORP provides high-tech information solutions for healthcare institutions, retail businesses, and the corporate sector. Our services include software development, data management, system integration, cybersecurity, AI solutions, and technical support.

By using our services, clients agree to receive service-related communications, including SMS and email notifications about updates, security alerts, and operational announcements. Refusal to accept these communications may result in limited or suspended service delivery.

2. Service Level Agreements

Our Service Level Agreements (SLAs) define the level of service you can expect from us. These agreements cover aspects such as system availability, response times, and resolution times for different types of issues.

Acceptance of service-level guarantees is conditional on the client agreeing to receive notifications and updates via SMS and/or email. Refusal to accept such communications may void SLA commitments.

We categorize issues into three priority levels:

• Critical: System is down or unusable. Response time: 1 hour. Resolution time: 4 hours.
• High: Major functionality is impacted. Response time: 4 hours. Resolution time: 8 hours.
• Normal: Minor issues that don't impact core functionality. Response time: 24 hours. Resolution time: 48 hours.

3. Support Services

We provide the following support services to our clients:

• 24/7 technical support for critical issues
• Regular maintenance and updates
• Training and documentation
• Consultancy services
• Data backup and recovery

4. Client Responsibilities

To ensure optimal service delivery, clients are expected to:

• Provide accurate and complete information
• Maintain the confidentiality of account credentials
• Report issues promptly and accurately
• Cooperate with our support team during troubleshooting
• Ensure that their systems meet the minimum requirements for our services

5. Service Modifications

We reserve the right to modify our services to improve functionality and quality. We will notify clients of significant changes that may affect their use of our services. For major changes, we will provide at least 30 days' notice.

6. Service Termination

Either party may terminate the service agreement with written notice as specified in the contract. Upon termination, we will assist with the transition to another service provider if requested, subject to additional fees.

Clients may opt out of receiving SMS or email notifications at any time by replying STOP to the same number or using the unsubscribe link in email messages. Please note that opting out may limit your access to essential service communications.

7. SMS and Email Communications Compliance

By engaging with our services, clients consent to receive automated service-related messages via SMS and/or email, including but not limited to security alerts, system updates, invoice reminders, account activity notifications, and operational announcements. This consent is provided in accordance with the Telephone Consumer Protection Act (TCPA) and CTIA messaging guidelines. Consent is not a condition of purchase, but failure to opt in may limit access to certain functionalities.

Message and data rates may apply depending on your carrier plan. Message frequency varies based on account activity and service usage.

Clients may opt out of SMS communications at any time by replying with the word STOP to the sending number. To re-subscribe, reply START. For email communications, clients can unsubscribe using the link included in each message. Note that opting out may result in restricted access to critical operational updates and notifications.

Devinsidercode CORP is not responsible for delayed or undelivered messages due to carrier issues, mobile device settings, or force majeure events. Clients are advised to ensure that their contact information is kept up-to-date to avoid service disruptions.

8. Legal Disclaimers and Limitation of Liability

While we strive to maintain uninterrupted services, Devinsidercode CORP is not liable for delays or interruptions caused by factors beyond our control (e.g., force majeure, third-party infrastructure issues). To the maximum extent permitted by applicable law, our total liability will not exceed the amount paid by the client in the last 12 months preceding the incident.

8. Contact Us

If you have questions or concerns about our Service Policy, please contact us at: